What does lost knowledge cost?

When knowledge only lives in people’s heads, you pay with every change and every question. Work it out with your own numbers.

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Onboardingoutput not deliveredCHF 15,652
Supporttime of experienced staffCHF 2,880
Questionsboth sides lose timeCHF 9,200
Totalper yearCHF 27,732

Onboarding: 2 × 8 weeks × salary costs / 46 working weeks × (100 % − 50 %). Support: 2 × 8 × 3 hrs × CHF 60. Questions: 10 × 10 min × CHF 60 × 2 people × 46 weeks.

Your numbers, not ours. We don’t estimate any savings — you know best how much good instructions would absorb.